Help

Welcome to Zuragon technology customer service center.
We are here to help you.

Support request

Please fill in below form with detailed information and we will respond as quickly as possible. Basic email support is included with up to date annual software maintenance agreements. Every effort will be made to resolve issues expediently, please be patient during the waiting period. We are trying to keep updating the manual along with the development of our products.

01

Personal and company data


02

Software and hardware use

Any PCIe cards installed?

yesno
03

What is the issue?


Upload File(Max 50Mb)

Please upload any screenshots, logs, project archives that can help us to reproduce the issue (Note: If the logs are more than 50MB, please try to send a separate email to support(at)zuragon.com later on.)

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Supported Hardware

Below is the list of supported hardware in ViCANdo & ViCANlog. It is constantly updated. Check back or contact us if you have questions.

Radar
Preco Gen 3
Autoliv MMR 77Ghz
Autoliv SRR C6
Continental ARS 308
Delphi ESR 2.5
Delphi ESR 9.21.21
Delphi RSDS/SRR
Ibeo Scala
Bosch MRR

Lidar
Ibeo LUX 4L
Ibeo Lux Fusion
Ibeo Lux HD
Velodyne HDL-32E
Velodyne VLP-16
Leddar-M16
Leddartech VU-8
Hesai PANDAR 40
Robosense RS-LiDAR-16
Robosense RS-LiDAR-32

CAN
VIGEM
Star-Cooperation
Dearborn
PEAK
Intrepid
Kvaser
Vector

Opto / Camera
All Ethernet CAMS (Also GB Ccams)
All Web Cams with Active X support
MIPI cams
MobileEye
Point Grey Gig E
Axis Ethernet cams, all types
Logitech all types. Recommended C920

GPS
NMEA 0183 bases GPS
OxTS RT3000 Series
XSens MTi – G – 700 Series
Globalsat BU 353

Flexray
Star-Coperation
VIGEM
Vector

Ethernet / BBR
Star-Cooperation
VIGEM
Generic

LIN
VIGEM
Kvaser
Vector

Sound
All USB based
microphones
All Ethernet based microphones
All sound devices supported by OS

Voltage / Current
All Victron devices

Biosensors
Bio sensors supporting Bluetooth Smart